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Case study

Case study: how a major retailer is transforming

Lessons from the field: anticipating the automation of a major retailer's logistics jobs.

Martin VielvoyeDecember 20, 20258 min

The challenge

A major retailer wanted to anticipate how its logistics jobs would change: more automation, more data.

What we did

By analyzing its logistics jobs task by task, we identified the adjacent skills that link order picking to robot supervision, and the training that lets people move from one to the other.

Results

Internal mobility pathways identified between jobs, before automation arrives. The quantified results of this engagement remain confidential.

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Action plan · payroll teamMap the team's tasksChoose tasks to hand to AITrain two people to reviewPresent the plan to the works councilto decide together